F&Qs

Frequently Asked Questions

1. Where do you ship to?

We currently ship across the UK. International shipping options may be available — please contact us for more details.

2. How long does delivery take?

Standard delivery typically takes 7-10 working days. Express options may be available at checkout.

3. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. We may offer free shipping on orders over a certain amount.

4. Can I return or exchange an item?

Yes! We accept returns within 30 days of purchase, provided items are unused and in their original condition. Please visit our Returns page for full details.

5. How do I track my order?

Once your order has been dispatched, you'll receive a confirmation email with a tracking number so you can follow your delivery.

6. What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal and other payment options available at checkout.

7. Are your products true to size?

Yes, our products are designed to fit true to size. We recommend checking the size guide on each product page before ordering.

8. How do I contact customer support?

You can reach us via the Contact page on our website. We aim to respond to all enquiries within 1–2 business days.

9. Do you offer discounts or promotions?

Yes! Sign up to our newsletter to be the first to hear about exclusive offers, new arrivals, and seasonal sales.

10. Is my personal information kept secure?

Absolutely. We take your privacy seriously and handle all personal data in accordance with our Privacy Policy and UK GDPR regulations.